Frequently Asked Questions (FAQ) - E-woodproducts

We offer various payment options available for all countries we deliver to:

• Bank transfer
• Google Pay
• iDEAL
• Bancontact
• Credit card (Visa, Mastercard, American Express)

These payment methods are available for all customers, regardless of their location.

For private customers and businesses:

• Payment must be made in advance, before delivery of the goods.
• Your order will be processed once payment is received.

Exception:

• Government agencies and schools can pay after receiving the invoice and after delivery.

Yes, the security of your payment details is our top priority:

• All transactions are secured and encrypted.
• We use the latest security technologies to protect your data.
• We comply with all applicable regulations regarding data protection and online payments.

Certainly, for every purchase you will automatically receive an invoice:

• The invoice will be sent via email to the address you provided.
• For business customers, we can customize the invoice to meet specific accounting requirements. Please contact our customer service for this.
• All invoices comply with the legal requirements of the country of purchase.

Yes, we have a showroom! It will be open from March 13, 2025 (until July 18, 2025)

• Open every Tuesday, Thursday, and Friday between 10:00 AM and 4:00 PM
• Address and more information will be available soon on our website

We look forward to welcoming you from this date!

Yes, this is possible from March 13, 2025 (until July 18, 2025):

• Opening hours are listed on the contact page
• On-site payment can be made via:
  • Payconiq
  • Cash (please pay with exact change, we do not have change)

Good news! We offer affordable delivery for all orders, regardless of the delivery address or the size of your order. This applies to all countries where we operate:

• The Netherlands
• Belgium
• Germany
• France
• Luxembourg

There are no hidden fees. Delivery costs are clearly displayed at checkout.

Our delivery times vary by product type and country:

For standard package deliveries:

• The Netherlands and Belgium: 1-9 working days
• Germany: 1-9 working days
• France: 1-9 working days
• Luxembourg: 1-9 working days

For large or complex products:

• The Netherlands and Belgium: 2-7 working days
• Germany: 3-14 working days
• France: 4-21 working days
• Luxembourg: 3-6 working days

Please note: these are estimated times. During busy periods or for custom items, delivery times may be longer. We will keep you updated on the status of your order via email.

We will keep you informed in various ways:

• Email: order confirmation, shipping, and expected delivery date
• SMS: optional notifications about the status of your delivery (if available in your region)
• Phone contact: if necessary for scheduling the delivery of large items
• Online tracking: log in to your account to track the status of your order
• Chatbot: available 24/7 for immediate status updates (provide your email and order number)

• Large items are delivered by our own delivery service or a specialized transport partner.
• Delivery takes place to the front door or, if possible, to the desired space on the ground floor.
• For all countries:
  • The driver will unload the goods next to the truck
  • Your assistance in placing the product is appreciated
  • We do not deliver to an upper floor
• We will contact you in advance to arrange a suitable delivery day and time.

24/7 AI Chatbot - Instant Answer, No Waiting Time!

Our advanced AI chatbot is trained on years of expertise and knowledge and is available 24 hours a day for you:

• Instant answers to all your questions about:
  • Product specifications and tailored advice
  • Current stock status
  • Usage tips and maintenance
  • Delivery options
  • Company information
  • Materials and craftsmanship
• Direct status of your order: just provide your:
  • Order number
  • Email address
• Personal product recommendations based on your preferences

For specific questions that require personal attention, our team is here for you:

• Email: support@e-woodproducts.com
• Phone: +32 470 66 15 84

We are available in Dutch, French, German, and English.

Tip: For the fastest service, we recommend first consulting our 24/7 chatbot!

Our wooden products have the following characteristics:

• Natural variations in color and texture
• Possible presence of knots
• Small cracks or splits may occur (not structural)
• Wood reacts to changes in temperature and humidity

These characteristics are typical of real wood and contribute to the unique appearance of each product. They are consistent across all products, regardless of the country of delivery.

For optimal maintenance of your wooden furniture, regardless of your location:

• Clean regularly with a slightly damp cloth
• Avoid aggressive cleaning agents
• Treat unfinished wood with wood oil or wax for protection
• Avoid direct sunlight and extreme temperature fluctuations
• Use coasters for hot or wet items
• Rotate and move decorative items regularly to prevent discoloration

Specific maintenance instructions are included with each product, taking into account climate differences in various countries.

The suitability for outdoor use varies by product:

• Furniture specifically designed for outdoor use is weather-resistant
• These are often made from:
  • Pressure-treated wood
  • Hardwood species like teak or acacia
  • Composite materials
• Indoor furniture is not suitable for permanent outdoor use
• Check the product description for specific usage instructions

Consider climate differences in various countries when choosing outdoor furniture.

Color variations are natural and to be expected in wooden furniture:

• Wood naturally discolors due to exposure to light and air
• The degree of discoloration can vary depending on the type of wood and environmental factors
• Tips to minimize color variations: