Toppers
Payment information
Welcome to our payment information page! Here you will find all the details about our payment methods, transaction security, and answers to frequently asked questions about the payment process. At E-woodproducts, we strive to make the payment process as simple and secure as possible for all our customers in Belgium, the Netherlands, Luxembourg, Germany, and France.
Available Payment Methods
We offer various payment options to meet everyone's preferences:
- Bank Transfer: Available for all countries
- iDEAL: For customers in the Netherlands
- Bancontact: For customers in Belgium
- Credit Card: Visa, Mastercard, American Express
- Google Pay: For Google Wallet users
Choose the method that suits you best during the checkout process.
Security of Your Payment
Your security is our top priority. That’s why we take the following measures:
- All transactions are secured with SSL encryption
- We comply with the strictest PCI-DSS standards for data security
- Your payment details are never stored on our servers
- We work with reputable payment providers for added security
Payment Process
- Shopping Cart: Add products and proceed to checkout
- Details: Fill in your address and contact information
- Shipping: Choose your preferred shipping method
- Payment: Select your preferred payment method
- Confirmation: Review your order and complete the payment
- Confirmation Email: You will receive an email with your order details
Invoicing
After your purchase, you will automatically receive an invoice via email. For business customers, we can provide customized invoices upon request. Please contact our customer service for this.
Payment Terms
- Private customers and businesses: Payment must be made in advance, before delivery of the goods.
- Government agencies and schools: Can pay after receiving the invoice and after delivery, with a payment term of 30 days.
- Late payments may incur additional charges, in accordance with the legislation in the respective country.
Frequently Asked Questions about Payments
When will my payment be processed?
Your payment is processed immediately upon completing your order. For bank transfers, it may take 1-3 business days for us to receive and process your payment.
Can I pay for my order in installments?
Currently, we do not offer an installment payment option. All orders must be paid in full at the time of purchase.
Is it safe to pay online at E-woodproducts?
Yes, we use the latest security technologies to protect your data. All transactions are encrypted, and we comply with all relevant security standards.
What happens if my payment fails?
If your payment fails, you can try again or choose another payment method. Your order will only be processed after successful payment. If problems persist, please contact our customer service.
Contact for Payment Questions
If you have any questions about payments or are experiencing issues, our customer service is here to assist you:
- Email: support@e-woodproducts.com
- Phone: +32 470 66 15 84
- Available in Dutch, French, German, and English
Thank you for your trust in E-woodproducts. We appreciate your choice of our products and strive to make your purchasing and payment experience as pleasant as possible. Please do not hesitate to contact us with any questions or comments.